NOTES : 

VEHICULES : 
SPRINTER ROUGE

CLAIM :
1- EST-CE QUE LES PIÈCES DÉFECTUEUSES SERONT RETOURNÉES EN USINE?
- OUI
2- NUMÉROS ET DESCRIPTION DES PIÈCES UTILISÉES POUR LA RÉPARATION :
-PIECES DU CAM-SCOURNOYER
-D04-0552
-026-1068-1
3- DANS QUEL ÉQUIPEMENT RETROUVE-T-ON CES PIÈCES?
-PORTABLE DRYER FFI CF/AB270

DESCRIPTION OF CLAIM
-DEFECTIVE SCR BOARD PART OF KIT D04-0552 (DEAD ON ARRIVAL)
-ONE OF OUR TECHNICANS INSTALLED A REPLACEMENT SCR BOARD KIT ON A FFI CF/AB270 PORTABLE DRYER, ONCE 
INSTALLED THERE WAS NO VDC OUTPUT ON THE BOARD.  THE TECHNICAN THEN REVERIFIED THE COMPLETE INSTALATION, 
INCLUDING THE WIRING FOR THE 240VAC INPUT, THE 12VDC PSU, THE RELAY CONTACT, THE PLACEMENT OF THE 
POTENTIOMETER, THE BOARD JUMPER SETTINGS ETC.  ONCE IT WAS CONFIRMED THAT THE BOARD WAS INITIALLY WIRED 
CORRECTLY, MEASUREMENTS WHERE TAKEN ON THE 240VAC INPUT, THE 12VDC PSU (POLARITY WAS CORRECTLY INSTALLED 
AS NOTED IN THE INSTRUCTION MANUAL), AND THE PROPER FUNCTION OF THE POTENTIOMETER, THERE WAS 0VDC ON THE 
MOTOR OUTPUT.  THE DC MOTOR WAS VERIFIED AND IS IN GOOD CONDITION AND THE FUSES ON THE SCR BOARD ARE 
INTACT.  IT IS DETERMINED THAT THE SCR BOARD IS DEAD ON ARRIVAL.  THE TECHNICAN NOT HAVING A SECOND
REPLACEMENT BOARD ON HAND AT THE TIME WAS NOT ABLE TO COMPLETE THE INSTALLATION.

A SECOND TECHNICIAN WENT OUT TO THE SITE A COUPLE OF DAYS LATER, AND REVERIFIED THE WORK OF THE FIRST 
TECHNICIAN BEFORE INSTALLING A SECOND REPLACEMENT BOARD AND CAME TO THE SAME CONCLUSION AS THE FIRST 
TECHNICIAN, EVERYTHING IS SET TO THE PROPER SETTING AND IS WIRED CORRECTLY AND THAT THE SCR IS NON-
FUNCTIONAL.  THE BOARD WAS REPLACED AND THE ISSUE WAS RESOLVED

WE WOULD LIKE TO CLAIM THE FOLLOWING
2HOURS FOR TIME LOSS OF THE FIRST TECHNICAN DUE TO TROUBLESHOOTING AND REVERIFYING A CORRECT 
INSTALLATION OF THE SCR BOARD

2HOURS FOR THE SECOND TECHNICIAN TO REVERIFY THE ORIGINAL INSTALLATION AS WELL AS REINSTALL A NEW BOARD 
AND TEST THE SYSTEM.
8HOURS TRAVEL TIME FOR THE SECOND TECHNICAN ROUND-TRIP TO THE CUSTOMER AS NO OTHER WORK WAS 
SCHEDUELED IN NEAR PROXIMITY AND THE CUSTOMER NEEDED TO DRY GRAIN AS SOON AS POSSIBLE.
