NOTES : 
CIMBRIA DRYER NO LONGER FUNCTIONING

JULY 8TH
-CUSTOMER HAS CONTACTED US ON THE 8TH OF JULY AT APPROX 7:30AM.  
HE STATED THAT THE DRYER WAS NO LONGER ABLE TO FUNCTION

-THE MAIN PLC NO LONGER SEEMS TO COMMUNICATE TO THE PC
THE PLC DISPLAYS THE FOLLOWING ERROR 01 ER HE IP

-SOME RESEARCH WAS DONE TO TRY TO DETERMINE WHAT THE POSSIBLE 
PROBLEM MIGHT BE BEFORE GOING ON SITE, POSSIBLE CAUSES MIGHT BE 
A FAULTY PLC OR EVEN SIMPLY A FAULTY ETHERNET CABLE.

-CUSTOMER THEN REPLACED ETHERNET CABLE BUT THIS DID NOT SOLVE 
THE ISSUE.

-WE PLACED A SERVICE CALL, AND ON ROUTE TO THE CUSTOMER WE 
PICKED UP A REPLACEMENT PLC AS PRECAUTION.

JULY 9TH
-AFTER DOING AN ONSITE DIAGNOSIS, WE ARE ABLE TO CONFIM THAT THE 
ISSUE WAS NOT DUE TO A FAULTY ETHERNET CABLE AND SEEMS TO BE AN 
ISSUE WITH THE PLC SYSTEM.

-CONTACT WAS MADE WITH TECHNICIANS FROM CIMBRIA

-AFTER SEVERAL TESTS IT WAS DETERMINED THAT WE NEEDED TO 
CONNECT TO THE PLC BY OTHER MEANS, A USB CABLE WAS PURCHASED 
LOCALLY TO ALLOW TO CONNECT TO THE PLC.

-TESTS WHERE DONE IN ORDER TO ELIMINATE POSSIBLE ISSUES WITH 
SOME OF THE I/O BOARDS.

-AFTER EXTENSIVE TESTING, IT WAS DETERMINED THAT THE TWO CJ1W-
OC211 OUTPUT BOARDS WHERE DEFECTIVE

-THE CJ1W-OC211 WHERE SOURCED AND REPLACED.

JULY 10TH
-THE CIMBRIA TECHNICIAN SPENT PART OF THE DAY REBUILDING AND 
TESTING THE PROGRAM, AS WHEN THEY DID INITAL TESTING THE DAY 
PRIOR FOR DIAGNOSIS, SOME DATA WAS LOST AND HAD TO BE 
RECONSTRUCTED.

-IT WAS DETERMINED THAT THERE WAS ALSO A FAULTY CJ1W-MAD42, THE 
BOARD ITSELF WAS NOT CAUSING PLC ERRORS BUT WAS NOT OUTPUTTING 
ANY VOLTAGE.

-A REPLACEMENT CJ1W-MAD42 NEEDED TO BE SOURCED.

JULY 11TH
-THE REPLACEMENT CJ1W-MAD42 WAS REPLACED AND ALL SYSTEMS SEEM 
TO FUNCTION AFTER PART WAS REPLACED.

-TESTING WAS DONE ON THE DRYER UNTIL IT WAS SATISFACTORY THAT 
EVERYTHING WAS IN ORDER.


LABOUR
JULY 8TH, JULY 11TH 12HRS TRAVEL TO AND FROM CUSTOMER SITE
JULY 8TH 1HR TRAVEL TO SOURCE REPLACEMENT PARTS (PLC)
JULY 9TH 0.5HRS TRAVEL TO SOURCE DIAGNOSTIC TOOLS (USB CABLE)
JULY 9TH 1.5HRS TRAVEL TO SOURCE REPLACEMENT I/O BOARD (OC211)
JULY 10TH 6HRS TRAVEL TO SOURCE REPLACEMENT I/O BOARD (MAD42)

JULY 9TH ONSITE LABOUR 7.5HRS
JULY 10TH ONSITE LABOUR 6HRS
JULY 11TH ONSITE LABOUR 3HRS


TOTAL TRAVEL 21HRS
TOTAL ONSITE LABOUR 16.5HRS
HOTEL CHARGES 3 STAYS
CJ1W-OC211 (QTY : 2) 493$ EACH BEFORE TAXES
CJ1W-MAD42 (QTY : 1) 1403$ BEFORE TAXES
USB CABLE TYPE D (QTY : 1) 20$ BEFORE TAXES
 